Updated Tagsom Privacy Policy

Introduction

Privacy Policy for Tagsom AB

Effective Date: 2025-02-11 Last Updated: 2025-02-11

At Tagsom AB, we are committed to protecting your privacy and ensuring the security of your personal and business-related data. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, website, and digital platforms.

1. Who We Are

Tagsom AB is a Swedish company specializing in data programming, including program development, resource leasing, and strategic consulting in AI and digital services. Our registered office is located at:
Address: Virkesvägen 13, 120 78 Stockholm, Sweden
Organization Number: 556896-1071
For privacy-related inquiries: privacy@tagsom.com

2. Information We Collect

Tagsom AB distinguishes between business-related information and private personal data to ensure only relevant business data is processed.

Business Information We Collect

We collect business-related data to provide and improve our services, including:

Contact Information: Name, email address, phone number, company name, job title.
Business Information: Industry, company size, technical requirements.
Usage Data: Interactions with our website and services.
Marketing & Communication Preferences: Preferences in receiving marketing materials and communications from us.

Private Data We Do Not Process

We do not collect or process private personal data that is unrelated to a company, professional role, or business relevance. This includes:

Personal identifiers unrelated to work (e.g., home addresses, private phone numbers, personal social media).
Financial information not linked to a company.
Sensitive personal data (e.g., religious beliefs, health data, personal relationships).

Tagsom AB ensures that private personal data will not be stored, analyzed, or used in AI-driven sales, marketing, or business processes.

3. How We Use Your Information

We use the collected business-related data for:

Service Delivery: Providing and managing our services.
Communication: Responding to inquiries, providing support, sharing updates.
Improvement: Analyzing usage patterns to improve services and website functionality.
Marketing & Business Development: Informing businesses about relevant services, offers, and events.

Additionally, we may use AI-driven systems to enhance business relations, provide more relevant information, and ensure that all business data is accurate and up to date. AI will not process private personal data.

4. Data Sharing and Disclosure

We do not sell personal or business data. We may share business-related information with:

Service Providers: Third-party vendors assisting in service delivery under strict confidentiality agreements.
Legal Authorities: When required by law or to protect our rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

As we primarily process business-related data, the collection of personal data is kept to a minimum. However, in the rare cases where we process private personal data that falls outside what is considered normal CRM data (such as publicly available contact information linked to your business role), you have the following rights:

Access: You may request information on any personal data processed outside standard business CRM records.
Correction: If any personal data outside of business CRM data is incorrect, you may request corrections.
Deletion: You may request deletion of private personal data that has been processed in error or is no longer necessary.
Objection: You may object to any processing of personal data that is not relevant to your professional role.
Withdrawal of Consent: If data has been collected based on your consent, you may withdraw it at any time.

To exercise these rights, please contact us at privacy@tagsom.com. Requests related to standard business CRM data (such as contact details for professional correspondence) may be reviewed for legitimacy before action is taken.

7. Tools and Technologies We Use

To enhance our services and ensure data security, Tagsom AB utilizes the following tools:

Security & Spam Protection

Akismet Anti-spam, reCaptcha by BestWebSoft, Wordfence Security, WP Mail SMTP, WP phpMyAdmin, Redis Object Cache.

Content Management

Classic Editor, Simple Custom CSS and JS, Reusable Content Blocks, Advanced Custom Fields PRO (ACF PRO), Elementor.

Form & User Management

Gravity Forms, Gravity Forms User Registration Add-On, Contact Form 7, Nextend Social Login, User Switching, MC4WP: Mailchimp for WordPress.

E-commerce

WooCommerce, WooCommerce PayPal Payments, WooCommerce Stripe Gateway, WooCommerce Product Bundles, WooCommerce Email Test, Mollie Payments for WooCommerce, Advanced Coupons for WooCommerce, Advanced Order Export For WooCommerce, Recover Abandoned Cart, Mailchimp for WooCommerce, Trusted Shops Easy Integration for WooCommerce.

Marketing & Automation

Rank Math SEO, Slider Revolution, Brevo, Make.com.

Media & File Management

FileBird Pro, WebP Express, TinyPNG – JPEG, PNG & WebP image compression, WP File Manager.

Social Media Integration

Smash Balloon Custom Facebook Feed, Smash Balloon Instagram Feed, Custom Twitter Feeds.

Backup & Migration

UpdraftPlus – Backup/Restore, All-in-One WP Migration, WP Migrate Lite.

Caching & Performance Optimization

LiteSpeed Cache, WP Rocket, Templ Cache.

Analytics & Tracking

GTM4WP – A Google Tag Manager plugin for WordPress, Site Kit by Google.

Automation Tools We Use

Tagsom AB leverages a range of automation tools to streamline business operations, enhance customer interactions, and optimize marketing processes:

CRM: Pipedrive – Sales-focused CRM with automation for pipelines, follow-ups, and integrations.
Communication Tools: Slack (automated alerts), Gmail (email filtering and CRM sync).
E-commerce Platforms: Shopify, WooCommerce, Stripe, PayPal – Automates orders, invoices, and transactions.
Marketing & Lead Generation: Facebook Lead Ads, Google Ads, Brevo (formerly Sendinblue) – Automates email campaigns and ad optimization.
Project Management & Productivity: Trello – Automates task assignments and updates.
Data & Spreadsheets: Google Sheets, Google Docs – Automates data reporting and document workflows.
Customer Support & Ticketing: Zendesk – Automates ticketing and agent assignments.
AI & Chatbots: Anthropic (Claude), OpenAI (ChatGPT), Perplexity – AI-powered customer support and research automation.
File Storage & Document Processing: Google Drive, Dropbox, PandaDoc, PDF.co – Automates file management and document workflows.
Images & Design: Midjourney, Ideogram – AI-based image and branding automation.
Site and Code Analysis: BuiltWith.com, Scraptio – Automates web scraping and competitor analysis.